Rewards admin

Rewards admin is where an administrator sets up the physical rewards that agents earn or redeem. The rewards are ordered through Zinc, a service that buys products from shops such as Amazon and Walmart and ships them to the agent or to your office. Your organization uses its own Zinc account and its own wallet: you sign up, give QuantumOps the API key, and QuantumOps handles the orders. This page is the way in. It says what you need, what each tab does and which page explains it.

Before you start.

• You need the Rewards Admin role, or the Administrator role, which includes it. The page is not offered to anyone else.
• The Q-Missions module must be on. If it is off, the page says The Q-Missions module is switched off for this workspace. An administrator can switch it on under Modules. and shows nothing else.
• You need a Zinc account with funds in its wallet. A test key lets you try everything without spending anything.
• Zinc orders physical products only. Gift cards and digital goods cannot be ordered through it.
• A Zinc wallet delivers to the United States, Germany and Italy.
• To receive alerts about orders and the wallet, your sign-in must be linked to a HaloPSA agent. Alerts arrive as Moments in the browser extension.

Open Rewards admin

Select Rewards admin in the left menu. The link shows when the Q-Missions module is on and you hold the role. A Rewards Admin also gets an Open Rewards admin button on the Zinc rewards card of the Rewards tab in CSAT Administration (see Badges, rewards and quotas).

A page address that ends in ?tab=orders opens the Orders tab straight away. The other tab names are zinc, catalogue and budget. The alert about an order waiting for approval tells you to open the Orders tab.

The four tabs

The page has four tabs: Zinc, Catalog, Orders and Budget. A red number on Orders counts the orders that are waiting for you, either for approval or for a delivery address: the office address, or an agent's home address that cannot be read.

How a reward travels

1. An agent redeems a Zinc product with their points on My Rewards, or a mission, quest or bounty pays one out. Either way an order is created. An agent who redeems pays their points at once.
2. QuantumOps decides the order's first state. With no usable address it waits as Needs an address. If the order's maximum price is at or under your automatic-approval amount and the budget has room, it is approved. Otherwise it waits as Awaiting approval, and you get an alert.
3. An approved order is sent to Zinc within a minute, as long as the wallet can cover it. Zinc buys the product and ships it.
4. The order moves from Ordered to Shipped to Delivered, and the agent can follow it, with tracking, under My orders on My Rewards.
5. An order that is rejected, canceled or fails ends without a delivery. A redemption gives the agent their points back.

What to read next

• Setting up Zinc for rewards: the key, the wallet, the office address, the rules, the test order, the webhook and a go-live checklist.
• Catalog, orders and budget: the products, every order status and what you can do in it, the monthly budget, and the alerts you receive.
• My Rewards: what agents see, including where their rewards ship.

Related pages

• Badges, rewards and quotas: the manual rewards, badges and quotas in CSAT Administration.
• Missions, quests and bounties: the work that can pay a Zinc product.
• Leaderboard: the ranking that all earned points feed.
• Moments and alerts in the extension: where the alerts to Rewards Admins appear.